Natreum Shipping Policy

Order Processing & Fulfillment

• Orders are processed Monday through Friday, excluding holidays.
• Most orders are processed and shipped within 1-2 business days of payment confirmation.
• Orders placed after 12:00 PM CST may be processed the following business day.
• Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Methods & Delivery Times

Natreum offers the following shipping options at checkout:

• Standard Shipping (5-7 business days)
• Expedited Shipping (2-3 business days)
• Priority Shipping (1-2 business days)

Delivery times vary based on destination, carrier delays, and order volume. We do our best to ensure timely delivery, but we cannot guarantee specific delivery dates.

Shipping Rates

• Shipping rates are calculated at checkout based on order weight, destination, and selected shipping method.
• Free shipping may be available for orders over a specified amount (check promotions at checkout).

Restricted Shipping Areas

Due to state regulations, we do not ship THCa products to the following states:
Alaska, Arkansas, Colorado, Delaware, Hawaii, Idaho, Iowa, Minnesota, Montana, Nevada, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington.

Natreum complies with all federal and state regulations regarding hemp-derived products. It is the customer’s responsibility to be aware of and comply with their local laws before purchasing.

Lost, Stolen, or Damaged Packages

• If your order is lost or stolen, please check with your carrier and file a claim. Unfortunately, we are not responsible for lost or stolen packages once they are marked as "delivered."
• If your order arrives damaged, please contact us within 48 hours of delivery at info@natreum.com with photos of the damaged items and packaging.

Order Changes & Cancellations

• Orders can be modified or canceled within 12 hours of placement. Once an order has been processed, we cannot make changes or cancellations.
• If you need assistance, contact our support team as soon as possible.

International Shipping

Currently, Natreum only ships within the United States. We do not offer international shipping at this time.

Contact Us

For any shipping-related questions, please contact our customer support team at info@natreum.com or 952-405-8181